Privacy Policy

McColl Smith Projects Pty Ltd

ABN 57 601 398 798
Last updated: September 2025
Address: 5 Linton Street, Moorabbin VIC 3189
Email: accounts@mccollsmith.com.au

Introduction

This Privacy Policy outlines our commitment to protecting your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all personal information provided to us, or collected by us—online or offline—including through our website (the Site), digital communications, or in the course of delivering our services.

In this policy, “we”, “us” or “our” refers to McColl Smith Projects Pty Ltd, and “you” refers to any individual whose personal information we collect or receive.

By providing personal information to us, you consent to our handling of that information as outlined in this Privacy Policy.

What Information We Collect

We may collect the following types of personal information:

• Full name
  
• Contact details (email, phone number, mailing/street address)
  
• Project details or business information you provide in relation to our services
  
• Demographic data (such as your postcode)
  
• Website usage data (IP address, browser type, access times, referring website addresses)
  
• Communications with us via email, website forms, or social media
  
• Any additional information you provide directly or indirectly through use of our services or Site

We may also collect cookies and usage tracking data (see Section 7).

Why We Collect and Use Your Information

We collect and use your information for purposes including:

• Responding to your enquiries and communicating with you
  
• Managing our projects, accounts, and records
  
• Improving our services, website, and customer experience
  
• Sending promotional or project-related updates (where consent is given)
  
• Fulfilling legal and contractual obligations
  
• Analytics, business development, and internal reporting
  
  

You can opt-out of receiving marketing communications at any time using the contact details provided in this policy.

Disclosure to Third Parties

We may disclose personal information to third parties in the following situations:

• Service providers assisting in website hosting, IT services, project delivery, marketing, and communications
  
• Legal or regulatory bodies when required by law
  
• Contractors or subcontractors involved in delivering your project
  
• External platforms such as Google Analytics for usage insights
  
• In the event of business sale or restructure, to potential purchasers (where lawful)
  

Some service providers may be located overseas. By providing your personal information, you consent to the disclosure of such information outside Australia. While we take reasonable steps to ensure these third parties handle your data appropriately, we are not liable for any breach of the Australian Privacy Principles by overseas entities.

Sensitive Information

Sensitive information (e.g. health, racial, religious, or biometric data) is only collected when necessary and with your explicit consent, or as required by law. We will only use such information for the purpose for which it was collected, or for directly related purposes.

Your Rights and Choices

You have the right to:

• Access: Request access to personal information we hold about you
  
• Correction: Request that we correct inaccurate, outdated, or incomplete information
  
• Withdraw Consent: Unsubscribe or opt-out of marketing and other non-essential communications
  
• Restrict Use: Request limitations on how your data is used or disclosed
  

To exercise these rights, please contact our Privacy Officer (see Section 11).

If you provide us with third-party personal information (e.g. for referrals), you confirm you have that person’s consent to do so.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is fully secure. You acknowledge that any information shared with us online is at your own risk.

Cookies and Tracking

Our Site may use cookies to:

• Store your preferences
  
• Enable website functionality
  
• Analyse user behaviour and traffic (via tools such as Google Analytics)
  
• Deliver targeted advertising via third-party platforms like Facebook and Google
  

You can manage cookie settings via your browser preferences. Some website features may be unavailable if cookies are disabled.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content, privacy practices, or security of any external site, and this policy does not apply to them. We recommend reviewing the privacy policies of any third-party websites you visit.

Payment & Refund Terms

• All deposits for project work (e.g., design, development, construction services) are non-refundable after a period of 90 days from the date of payment.
  
• Renewal payments for services such as hosting, domain registrations, or software subscriptions are non-refundable after a period of 7 days.
  

Please refer to your specific service agreement for additional payment terms.

Changes to this Policy

We may update this Privacy Policy at our discretion. Any changes will be posted on our Site. Continued use of our Site or services after the policy is updated indicates your acceptance of the changes.

We encourage you to check this page periodically to stay informed.

Contact Us

For any enquiries, complaints, or requests relating to this Privacy Policy or your personal information, please contact our Privacy Officer:

Privacy Officer
McColl Smith Projects Pty Ltd
Address: 5 Linton Street, Moorabbin VIC 3189
Email: accounts@mccollsmith.com.au